UP TO 50% OFF, JUST TADAY, SHOP NOW>>>

FAQ

Orders

unfortunately, we are not able to cancel an order once it has been placed.

please be careful when entering your shipping address, kylie cosmetics will not be responsible for orders sent to the incorrect delivery address provided by the customer.

sending order confirmations can sometimes take up to 24 hours due to high demand. if you have not received your order confirmation email after 24 hours, please contact us via our contact us page

please log into your account to check the status of your order.

we are unable to offer refunds, returns, or exchanges. all sales are final. please note, kylie cosmetics by kylie jenner reserves the right to refuse all returns, reshipments, and refunds. in the unlikely event that a product arrives damaged, the customer must contact customer service within 48 hours of receipt. customers must include photos of the issue and a screenshot of your order confirmation email.

refused delivery will incur a $10 restocking fee and outbound shipping will not be refunded. please allow up to 5 business days for your refund to appear once we process the return. please be advised that refused or unclaimed international orders will not be refunded.

Use this text to share information about your brand with your customers. Describe a product, share announcements, or welcome customers to your store.

Payment

we accept online payments via visa, mastercard, american express, afterpay, and paypal. if you are an international consumer, we also accept local payment providers. you’ll see this list when you visit our checkout page.

you will only be charged for what you purchased. if you see duplicate charges, please give it a few days until the issue falls off and gets rectified automatically. however, if it still remains and you are positive you only placed one order, please contact us via our contact us page with a screenshot of the duplicate charge for further assistance.

Shipping

we offer complimentary standard shipping on all orders over $100 in the united states. we offer the following shipping options: standard - $10 flat rate with delivery in five to eight business days via fedex smartpost. orders to alaska, hawaii, or p.o./apo/fpo addresses are shipped via usps. priority two day - $20 priority rate with delivery via fedex.

packages undeliverable by fedex, usps, dhl, and/or their international shipping partners will be canceled and refunded once received and processed at our shipping hub.